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Terms and Conditions


1. Our commitment to our clients

All treatments provided by Chloe Goodman will last for the specified duration purchased. i.e. a 60 minute treatment will last 60 minutes.

All clients must complete a consultation form prior to first treatment this can take up to 10-15 mins for consultation, where CG needs to do more testing, discussing or movement based therapy this could run into treatment time. Allocated time of eg. 60 min or 90 min is  inclusive of the consultation, exercises and treatment.

CG may offer a number of different applications as part of her treatment, including hot or cold therapy, heat such as heat lamp, hot stones, she can offer decompression of the muscles tissue, acupuncture, rock pods, K-tape or Sports tape and movement based rehabilitation such as exercises to go home with and complete outside of treatment hours.  This is all to help improve any problem areas.  This will be fully explained during treatment and discussed, this is all part of your treatment time.  30 mins is not advised as an initial treatment as it is not enough time to get the maximum benefits from the treatment.

In the cases where exercises are not being completed at home and the client is not seeing any benefit to treatment CG will refer onto another therapist such as Physio. Osteopath or Chiropractor, possibly GP.

Treatments will only be conducted if CG deems the treatment safe for the client to receive GP/Consultant permission may be required before treatments can be provided.

2. Inappropriate Behaviour

CG has the right to terminate a treatment if the client demonstrates inappropriate behaviour, such as rudeness, sexual behaviour or refusing to  complete exercises as part of their treatment plan.

3. Cancellation Policy

A booking is confirmed once CG and the client have both agreed a date, time, duration and location for a treatment. Once a booking has been made by you, the customer, it is a contract between the customer and CG that the appointment will be attended and paid for.

A text message reminder is sent out 48 hours in advance of treatment via Fresha.  CG sends out payment links the Friday before your appointment slot.

CG accepts payment in card only. Please pre pay for you appointment via the link sent at least 72 hours prior to arriving.

Payments will be sent to clients via text or email, iZeetle payment system link.  Payments links will be sent to each client prior to treatment, Fresha reminder text is sent 48 hours prior to appointment,  if the payment has not been made 48 hours prior to treatment, the therapist will offer time slot to the waiting list client.

Where payment has been made prior to appointment and the client can not attend their allocated slot a 100% charge will be applied to the missed appointment.  Reasons for cancellations and payments cost will be at CG discretion.