Privacy Policy

1. Overview
At Chloe Goodman Pilates & Wellness, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal information when you interact with us in studio, on our website, or through our scheduling and communication platforms.

2. Information We Collect
We may collect the following personal information from you:
 

• Contact Details: Name, email address, phone number, mailing address

• Health Information: Medical conditions, injuries, or physical limitations (for safety and instruction purposes)

• Payment Information: Credit card details (processed securely via Stripe or iZettle a third-party services)

• Usage Information: Appointment history, class attendance, preferences

• Digital Information: IP address, browser type, cookies (when visiting our website)

3. How We Use Your Information
We use your information to:
 

• Schedule and manage class bookings

• Communicate with you about appointments, promotions, or updates

• Customize your experience and ensure safe instruction

• Process payments securely

• Maintain internal records and meet legal obligations

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We receive, collect and store any information you enter on our website or provide us in any other way. In addition, we collect the Internet protocol (IP) address used to connect your computer to the Internet; login; e-mail address; password; computer and connection information and purchase history. We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page. We also collect personally identifiable information (including name, email, password, communications); payment details (including credit card information), comments, feedback, product reviews, recommendations, and personal profile.

4. Sharing Your Information
We do not sell or rent your personal data. We may share your information with:
 

• Service Providers: Trusted third parties (e.g., booking software, payment processors) who help us operate our business

• Legal Authorities: If required by law or in connection with legal claims

• All third parties are required to maintain the confidentiality and security of your information.

5. Data Security
We take appropriate technical and organizational measures to protect your data from unauthorized access, disclosure, alteration, or destruction. Sensitive information (like health or payment details) is stored securely and transmitted using encryption where applicable.  

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Our company is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall.  

 

All direct payment gateways offered by Wix.com and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

6. Your Rights
You may:​

• Request access to or correction of your personal information

• Withdraw consent at any time (unless required by law or for essential services)

• Request deletion of your data, subject to retention policies

• chloe@chloegoodman.co.ukTo make a request, please contact us at:

7. Cookies & Website Use (If Applicable)
Our website may use cookies to enhance your browsing experience and collect anonymous usage data. You can modify your browser settings to disable cookies.

8. Changes to This Policy
We may update this Privacy Policy occasionally. Any changes will be posted on our website and available in studio. Your continued use of our services implies acceptance of any revised policy.

9. Contact Us
If you have questions or concerns about this policy or your personal information, please contact:
Chloe Goodman Pilates & Wellness
Email: chloe@chloegoodman.co.uk
Address: The Old Chapel Business Centre, 43B High Street, Irthlingborough, NN9 5PU